In these unprecedented times due to the global pandemic and COVID-19, more companies are approving work-from-home accomodations than ever before. With the science indicating that companies should continue to operate remotely for the foreseeable future and wherever possible – ensuring compliance despite a remote working environment is a growing concern.
Remote compliance training was already becoming a growing need with the increased influence of technologies in business allowing for an increase in the ‘working-nomad’.
Conducting Remote Compliance Training
Even from the comfort of one’s home, remote compliance training is pretty straightforward, and the guiding principles of the compliance policy in-office, are the same principles that should guide the remote compliance policies.
Prioritizing a comfortable environment for employees so that they feel safe and welcome is the same goal with employees in the office, or on a multi-person conference call. There is, however, a consideration here for new-to-technology professionals, and refraining from frustrated or exasperated comments that could be interpreted as a variation of ageism.
Harassment policies should remain strict as to protect employees in a vulnerable class, and the importance of proper time-keeping should be stressed as well. Working at home presents the opportunity for a variety of distractions that wouldn’t influence an office-environment; and employees should hold themselves to a high-standard in regards to appropriately tracking and submitting hours worked.
Keeping valid data in terms of time reporting is important to the total operation of the business, and time dedicated to personal tasks should be accounted for in time submissions.
Many companies also have important restrictions on device-usage, and appropriate web-browsing. Ensuring that employees working from home understand that work equipment is still considered property of the company, whether that be a phone, laptop, or other internet-enabled-device, is another important function of remote-training compliance, and keeping employees focused.
One of the most important factors to any compliance policy is the security and privacy section pertaining to the access to and use of sensitive data which can be employee identification information, customer identification information, banking information, or a number of other categories considered as sensitive data. Protecting this information as an employee is not only vital for the business itself, but for all of the customers and clients it partners with as well.
There should be little-to-no change to a company’s code of conduct in regards to ethical guidelines and morals to which employees are upheld. Inter-company and external communication relies on appropriate, respectful, and collaborative dialogue that should be free of hurtful language, or derogatory terms.
In an ever-advancing society company’s need to be prepared for sudden changes to the corporate world, and this includes having a plan in place to educate and inform a remote workforce on company policies and successfully complete remote compliance training.
For more information on ISO 19600, which provides guidelines for establishing and maintaining a compliance management system within organizations of any size, or help navigating any realm of ISO implementation, visit Glacier Consultants for virtual or on-site company specific ISO coaching.