Myth #1 – ISO 9001 Is All About Policies & Procedures
No, it’s actually about the overarching framework of quality. Yes, policies and procedures are a part of it, but it’s not just having a manual and being done with it that matters.
ISO, and all of the other certification bodies for that matter, are putting much more of an emphasis on full organization involvement. ISO 9001:2015 emphasizes the role of leadership, from providing structure and resources to communication. Beyond leaders, every employee is accountable and responsible for quality management in their own way. Modern standards seek to involve the entire organization to embrace the end goal, as opposed to just one person in charge of quality, walking around with a clipboard.
Myth #2 – Internal Audits are Painful
Try to view the internal auditor as a member of your team. Internal auditors are human beings and they understand that this is big deal for your company. They know you have probably spent a lot of time and money to prepare for their arrival, and you all share the ultimate goal of having your company pass your certification audit to achieve your certification.
The actual internal audit can go smoother if you can make sure your entire team is aware of the day of the internal audit, and that all systems and documents will be available and easily accessible. Be sure to answer any questions from your staff prior to the audit to make sure everyone is on the same page and there is no confusion when the auditor arrives.
Myth #3 – ISO 9001 Certification Is Not Worth It
ISO 9001 is the most widely adopted standard in the history of standards for a reason. The external benefits (improved quality, reduced complaints, increased customer base, increased revenue, increased reputation, reduced insurance costs, reduced regulatory hassles) alone make it well worth the investment in pursuing the standard.
There are also less visible benefits for achieving ISO 9001 certification and that is explained in an intriguing article that says “The most experienced machinists, fabricators, administrators, all employees suddenly acquire an appreciation for quality which they did not have, no matter how good they may have been. This quality awareness does not fade away easily. Even those who offer strong resistance to change learn to respect and very much appreciate all the practical value in a good quality management system.”
Join Our Free Educational Webinar For More ISO 9001 Information!
Wednesday, Feb. 27 at 2 PM (Eastern)
Join our educational webinar 5 Myths You’re Believing About ISO 9001 Audits
Scott Jones, founder of Glacier Consulting and experienced lead auditor with over a decade of experience in helping companies achieve certification, will explain the common misconceptions about ISO 9001 audits and share valuable insights. Don’t miss this opportunity to hear directly from a current internal auditor and former certification auditor. Q & A time available, so be sure to bring all of your questions.<