In life, in society, and in our minds there are two perspectives with which we can approach a subject. The first, objectively, is to remove our individual preferences, experiences, and connotations from the equation. This strips away any auxiliary information, other than the cold hard facts. The second approach we can take is with a subjective lens. This, in contrast with objectivity, takes into account personal bias, additional experiences, and your ‘gut feeling’, or instinct/intuition. When it comes to quality, which is a spectrum, both subjectivity and objectivity can come into play. Hence, the birth of quality 4.0.
Quality will always be somewhat subjective. Different people carry with them different standards and various definitions on what defines excellence. However, processes and tools have emerged across all different industries that assist quality assurance professionals in standardizing their quality assurance processes.
By standardizing the processes through which quality professionals conduct their analysis, entire industries benefit. The reason the entire industry benefits from this standardization is because it gives everyone a reference point, and a gauge to work from.
In other words, companies, business professionals, and decision makers can compare their own quality and quality assurance channels to the accepted standards of the greater community. Therefore leading to happier, more satisfied customers and a product line that is more likely to be consistently exceptional quality.
The Future of Quality: Quality 4.0
Quality 4.0 is an industry term for what the future of quality assurance and quality assurance management looks like in concert with more advanced and sophisticated technology than ever before. While many business functions, systems, and processes are becoming automated, the need for integrated manual quality assurance management also grows.
Quality 4.0 takes the future of quality assurance management into consideration by imagining and defining processes in the field that could be powered, benefited, or supplemented by sophisticated technology that’s already available.
The main technologies that Quality 4.0 takes into consideration are areas such as artificial intelligence (AI), business logic, big data, block-chain management, deep learning, machine learning, and data science.
All of these technologies are individually spectacular in and of themselves, let alone in combination with one or more of the others on the list. Understanding the future of quality assurance management means knowing the technologies that will power the industry forward.
The Benefits
So beyond understanding the different technologies that will power the future of the industry, it’s important from a managerial perspective to understand why this tech-implementation is so crucial.
The main benefits of implementing tech-driven processes and systems into your quality assurance management include, augmenting human intelligence, increase the speed and quality of decision making, improve transparency, anticipate changes, evolve relationships, and build a culture of learning. Ultimately leading to a holistically bettered organization from top to bottom.
For more information on Quality 4.0 and the future of quality assurance management, visit Glacier Consulting and get in touch with an ISO consultant ready to answer your questions, today.
